Knowledgebase

Are there any setup fees?
No. We offer free account setup.

Do you offer a money back guarantee?
Yes, we offer  15 days money back guarantee on web hosting. Domain registrations are...

How do I transfer my site from another web host without downtime?
1. Order a hosting account with us. 2. You will receive a temporary ip-based URL for accessing...

How long until my account is setup?
Your account is setup instantly as we receive the payment. On average it takes less than an...

What forms of payment do you accept?
We accept credit cards, Google checkout, checks, money orders, cash, bank wires, and Western Union.

What is the hardware / software configuration of your servers?
Our servers are state of the art Intel Quad Core Xeon 2.8 - 3.0 GHz machines with...

Where are your servers located?
We have over 500 servers at The Planet in the following cities: Dallas, Texas Houston, Texas...