Knowledgebase

Can I upload files via an online file manager ?
Yes. Login to your Control Panel (http://www.yourdomain.com/cpanel/) and select "File Manager".

Can I use my domain name or must I use my IP address as the hostname for FTP?
Using your IP address (11.23.12.23 is an example IP address) is the preferred entry for your...

Dreamweaver settings
  How to publish with Dreamweaver: Open your Dreamweaver and look in the top menus. Click...

FTP Settings and Connection
  This FTP information is found in the welcome email we send. (The FTP information is your...

Getting your Website up and running
Change domains DNS The very first step is to change your domains dns to the name servers you...

How do I upload files to an add-on domain ?
FTP to your primary account. Go to the public_html directory and then to the directory/username...

How to create an FTP account in cPanel
An FTP account is used to upload and manage files on your web site. You can give different...

How to Use Web FTP / browser-based FTP
  How to use browser-based FTP (also known as WebFTP) on your Windows PC: Open My Computer...

I cannot upload files. Whats wrong?
The most common error is that the wrong directory is being used. Upload into the www or...

My FTP is really slow or disconnects often. Why?
Go into your FTP options and see if passive mode is checked ,if it is, uncheck it. If it is...

My FTP password doesn't change when i change my cPanel password?
Please allow up to 24 hours for the FTP password to sync with your cPanel password.Or you may...

Secure FTP, SFTP and FTPS
These are two types of secure FTP. SFTP is FTP using SSH. SFTP is allowed on any server, and...

Where Can I Obtain an FTP Client?
There are a few popular places to get a FTP program. Below are a few of the sites that Duoware...

Where do I put my webpages and files?
Linux:Webpages and files go in the directory called 'public_html'. Anything you place in this...

Why does my FTP fail to connect?
If your FTP progam is not connecting properly, here are some possible reasons: 1. Your firewall...